{"id":46222,"date":"2024-02-06T10:55:09","date_gmt":"2024-02-06T16:55:09","guid":{"rendered":"https:\/\/www.waveexpeditions.com\/staging-wave-2-0?page_id=46222"},"modified":"2026-01-05T11:01:53","modified_gmt":"2026-01-05T17:01:53","slug":"politica-de-cancelacion-y-reembolso","status":"publish","type":"page","link":"https:\/\/staging.waveexpeditions.com\/es\/politica-de-cancelacion-y-reembolso\/","title":{"rendered":"Wave Expeditions \u2013 Terms &amp; Conditions"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Wave Expeditions \u2013 Terms &amp; Conditions<\/strong><\/h2>\n\n<h3 class=\"wp-block-heading\"><strong>Reservations &amp; Payment<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">\u2022 Full payment is required at the time of booking to confirm your tour.<br\/>\u2022 Prices are listed in USD and are subject to availability at the time of booking.<br\/>\u2022 A confirmation voucher will be sent to the email provided once payment is processed.<\/p>\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Cancellation &amp; Refund Policy<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-luminous-vivid-amber-color\">FIT (Group of 8 or less)<\/mark><br\/><\/strong>\u2022 <strong>Customer cancellations 24+ hours before the tour:<\/strong> Refund issued <strong>minus a 5% processing fee<\/strong> to cover credit card and transaction charges.<br\/>\u2022 <strong>Cancellations within 24 hours of the tour or no-shows:<\/strong> Non-refundable.<br\/><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-luminous-vivid-amber-color\">For groups larger than 8 people:<br\/><\/mark><\/strong>\u2022 <strong>Customer cancellations 48+ hours before the tour:<\/strong> Refund issued <strong>minus a 5% processing fee<\/strong> to cover credit card and transaction charges.<br\/>\u2022 <strong>Cancellations within 48 hours of the tour or no-shows:<\/strong> Non-refundable.<br\/><br\/><strong>Important Notes: <\/strong><br\/>\u2022 Cancellations<strong> by Wave Expeditions<\/strong> due to weather, river conditions, or safety concerns: Guests may choose either a full refund or a free reschedule (subject to availability).<br\/>\u2022 Refunds are returned to the original payment method. Please allow <strong>10\u201315 business days<\/strong> for processing, depending on your bank or card issuer. <\/p>\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Waiver<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">All guests participating in Wave Expeditions tours are required to <strong>sign a participation and liability waiver<\/strong> prior to the start of their adventure.<br\/>For group reservations, all participants must complete and sign the waiver <strong>before boarding equipment or beginning any activity<\/strong>.<\/p>\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Participant Requirements<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">\u2022 All guests must meet the <strong>minimum age, physical, and safety requirements<\/strong> specified for each tour.<br\/>\u2022 Guests should inform staff of any <strong>medical conditions or allergies<\/strong> that could affect participation.<br\/>\u2022 Alcohol or drug use prior to or during the tour is strictly prohibited.<br\/><\/p>\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Arrival &amp; Check-In<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">\u2022 Guests should arrive <strong>at least 15 minutes<\/strong> before the scheduled departure time.<br\/>\u2022 Late arrivals may not be able to participate and will be treated as no-shows per the policy above.<\/p>\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Safety &amp; Operational Changes<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">\u2022 Safety instructions from our certified guides must be followed at all times.<br\/>\u2022 Wave Expeditions may cancel or modify tours due to weather, river conditions, or other operational needs.<br\/>\u2022 If adjustments occur, the refund and rescheduling terms above will apply.<\/p>\n\n<h2 class=\"wp-block-heading\"><strong>Wave Expeditions \u2013 T\u00e9rminos y Condiciones<\/strong><\/h2>\n\n<h3 class=\"wp-block-heading\"><strong>Reservaciones y Pago<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">\u2022 Se requiere <strong>el pago total al momento de la reserva<\/strong> para confirmar su tour.<br\/>\u2022 Los precios est\u00e1n en <strong>USD<\/strong> y sujetos a disponibilidad al momento de reservar.<br\/>\u2022 Una vez procesado el pago, se enviar\u00e1 un <strong>comprobante de confirmaci\u00f3n<\/strong> al correo electr\u00f3nico proporcionado.<\/p>\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Pol\u00edtica de Cancelaci\u00f3n y Reembolso<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-luminous-vivid-amber-color\">FIT (Grupo de 8 o menos)<\/mark><br\/><\/strong>\u2022 <strong>Cancelaciones realizadas con 24 horas o m\u00e1s<\/strong> de anticipaci\u00f3n a la fecha del tour: Reembolso <strong>menos un 5%<\/strong> por cargos administrativos y de procesamiento de tarjeta.<br\/>\u2022 <strong>Cancelaciones dentro de las 24 horas previas al tour o \u201cno show\u201d<\/strong>: No aplica reembolso (<strong>100% de penalidad<\/strong>).<br\/>\u2022 Si <strong>Wave Expeditions<\/strong> debe cancelar por condiciones del clima, del r\u00edo o motivos de seguridad: el cliente puede elegir <strong>reembolso total<\/strong> o <strong>reprogramar sin costo<\/strong> (seg\u00fan disponibilidad).<br\/><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-luminous-vivid-amber-color\">Para grupos de m\u00e1s de 8 personas:<\/mark><br\/><\/strong>\u2022 <strong>Cancelaciones realizadas con 48 horas o m\u00e1s<\/strong> de anticipaci\u00f3n a la fecha del tour: Reembolso <strong>menos un 5%<\/strong> por cargos administrativos y de procesamiento de tarjeta.<br\/>\u2022 <strong>Cancelaciones dentro de las 48 horas previas al tour o \u201cno show\u201d<\/strong>: No aplica reembolso (<strong>100% de penalidad<\/strong>).<br\/>\u2022 Si <strong>Wave Expeditions<\/strong> debe cancelar por condiciones del clima, del r\u00edo o motivos de seguridad: el cliente puede elegir <strong>reembolso total<\/strong> o <strong>reprogramar sin costo<\/strong> (seg\u00fan disponibilidad)<\/p>\n\n<p class=\"wp-block-paragraph\">Los reembolsos se realizan al mismo m\u00e9todo de pago utilizado. El tiempo de procesamiento puede tardar <strong>de 10 a 15 d\u00edas h\u00e1biles<\/strong>, dependiendo de su banco o emisor de tarjeta. <\/p>\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Exoneraci\u00f3n de Responsabilidad (Waiver)<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">Todos los participantes deber\u00e1n <strong>firmar un documento de exoneraci\u00f3n de responsabilidad<\/strong> antes de iniciar la actividad.<br\/>En el caso de <strong>grupos<\/strong>, todos los integrantes deber\u00e1n haber firmado el documento <strong>antes de abordar el equipo o comenzar la actividad<\/strong>.<\/p>\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Requisitos del Participante<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">\u2022 Todos los participantes deben cumplir con los <strong>requisitos m\u00ednimos de edad, condici\u00f3n f\u00edsica y seguridad<\/strong> establecidos para cada tour.<br\/>\u2022 Es responsabilidad del cliente informar sobre <strong>condiciones m\u00e9dicas o alergias<\/strong> relevantes.<br\/>\u2022 No se permite el consumo de <strong>alcohol o drogas<\/strong> antes o durante las actividades.<\/p>\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Llegada y Registro<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">\u2022 Los clientes deben presentarse <strong>al menos 15 minutos<\/strong> antes de la hora programada del tour.<br\/>\u2022 Las llegadas tard\u00edas podr\u00edan <strong>no ser admitidas<\/strong> y se consideran como <strong>no show<\/strong> (sin derecho a reembolso).<\/p>\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Seguridad y Cambios Operativos<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">\u2022 Se deben seguir <strong>todas las instrucciones de seguridad<\/strong> brindadas por los gu\u00edas certificados.<br\/>\u2022 Wave Expeditions se reserva el derecho de <strong>cancelar o modificar tours<\/strong> debido a clima, condiciones del r\u00edo u otras situaciones operativas.<br\/>\u2022 En caso de ajustes, se aplicar\u00e1n los t\u00e9rminos de reembolso y reprogramaci\u00f3n mencionados anteriormente.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Wave Expeditions \u2013 Terms &amp; 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